Event Booking &
Cancellation Terms

1. About us

“We”, “us” and “our” mean Oxford Integrated Systems Limited, the legal entity operating Cyber Strategy Translator and supplying the event.

2. Scope and formation of the contract

These terms apply to public events for which we accept an individual or organisational booking. Any event-specific information shown on the event page, booking form, order summary or written proposal forms part of the contract. If there is a conflict, a written event-specific term expressly agreed by us takes priority.

A submitted booking is an offer to purchase a place. A binding contract is formed when we issue written booking confirmation following successful payment, or when we expressly accept an invoiced booking in writing. An automated acknowledgement that a request has been received is not necessarily acceptance.

If an organisation makes the booking, the person submitting it confirms that they have authority to bind that organisation. References to “you” include the contracting customer and, where relevant, the delegate.

3. Prices, booking and payment

• Prices are stated in pounds sterling and are exclusive of VAT unless the booking page expressly says otherwise. VAT will be charged at the applicable rate.
• Card payments are processed securely by Stripe. We do not receive or store the complete card number.
• A place is not reserved until payment has cleared and written confirmation has been issued, unless we have agreed invoicing arrangements in writing.
• Where invoicing is agreed, invoices must be paid by the stated due date and before the event. A purchase-order process does not change the payment deadline unless we agree otherwise in writing.
• You are responsible for checking that the delegate name, organisation, event, date and contact details in the confirmation are correct and for notifying us promptly of any error.

4. Additional rights for consumers

This section applies where you are an individual purchasing wholly or mainly outside your trade, business, craft or profession.

For a distance or off-premises contract, you will normally have 14 days from the day after the contract is formed to cancel without giving a reason. To exercise this right, send us a clear statement of cancellation before the period ends. We will reimburse eligible payments using the original payment method, normally within 14 days after being informed of the cancellation.

If you expressly ask us to begin supplying services during the cancellation period, we may charge a proportionate amount for services supplied before cancellation. If the service has been fully performed during that period following your express request and acknowledgement, the statutory right to cancel may be lost.

Some dated activities may be excluded from statutory cancellation rights. We will not rely on an exclusion unless it lawfully applies. These terms do not affect rights relating to services that are not supplied with reasonable care and skill or are otherwise not as described.

5. Cancellation or substitution by you

After any applicable statutory cancellation period, the following cancellation terms apply unless the event page states a more favourable policy. Notice must be sent in writing and takes effect when received by us.

No refund is due for non-attendance or partial attendance. You may nominate a suitable substitute delegate from the same organisation at no additional charge by notifying us before the event. We may reasonably refuse a substitution where eligibility, security, capacity or legal requirements cannot be met.

Refunds under this section are normally processed within 14 days after we confirm entitlement.

6. Cancellation, postponement or changes by us

We may make reasonable changes to speakers, facilitators, timings, content, format or venue where this does not materially reduce the event’s overall value or purpose.

If we cancel an event, you may choose either a full refund of the event fee paid or transfer to an equivalent future event where available. If we materially postpone the event or change it from in-person to online delivery, we will notify you and provide a reasonable period in which to accept the change, transfer or receive a full refund.

We are not responsible for travel, accommodation or other consequential costs incurred by a delegate, except where liability cannot lawfully be excluded. Delegates should use refundable or flexible arrangements where possible.

If circumstances outside our reasonable control prevent or materially affect delivery, we will take reasonable steps to minimise disruption and will offer the remedies described above where the event cannot proceed substantially as booked.

7. Attendance, accessibility and conduct

Please tell us about dietary, disability-related or other access requirements as early as reasonably possible. We will make reasonable adjustments in accordance with applicable law but cannot guarantee that late requests can be met in full.

Delegates must comply with reasonable safety, security, venue and conduct requirements. We may refuse admission or require a person to leave where their behaviour is unlawful, unsafe, seriously disruptive, discriminatory, harassing or damaging. No refund will normally be due where removal results from the delegate’s serious misconduct.

Unless an event is expressly advertised otherwise, delegates must be at least 18 years old.

8. Event content and intellectual property

Event content is provided for general professional education and does not constitute legal, regulatory, financial or other advice for a particular organisation or situation.

Copyright and all other intellectual-property rights in slides, workbooks, frameworks, recordings and other event materials belong to Oxford Integrated Systems Limited or the identified rights holder. A delegate may use supplied materials for their own internal learning. Materials must not be copied, published, sold, recorded, distributed, adapted, used to train an artificial-intelligence system or used to deliver training to others without prior written permission, except where permitted by law.

Delegates must not make audio, video or photographic recordings of a session without our prior written permission. We will provide notice where we intend to make an official recording or use event photography and will explain any choices available to delegates.

9. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that it would be unlawful to exclude or limit.

If you are a business customer, we will not be liable for loss of profit, revenue, business, anticipated savings, data, goodwill or any indirect or consequential loss. Subject to the preceding paragraph, our total aggregate liability arising from an event booking will not exceed the total event fees paid by you under that booking.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses arising from consumer use of the event.

10. Personal information

We use booking information to administer payment, attendance, communications, accessibility, catering, security and follow-up associated with the event. We may share relevant information with Stripe, the venue and contracted service providers where necessary to deliver the event or meet legal obligations.

Further information about how we use and protect personal information, applicable lawful bases and individual rights is provided in our privacy notice. Marketing communications are not a condition of booking and will be handled separately in accordance with applicable law.

11. General terms

If any provision is found unlawful or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver of that right. No person other than the contracting parties has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms for future bookings. The version in force when the contract is formed will apply to that booking unless a change is required by law or is expressly agreed with you.

These terms and any dispute or claim are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, except that a consumer resident elsewhere in the United Kingdom may bring proceedings in the courts of the part of the United Kingdom in which they live and retains any mandatory local protections.

12. Contact, cancellations and complaints

Booking queries, cancellation notices and complaints should be submitted through our contact page. Please include the event name, event date, booking name and payment or invoice reference so that we can respond promptly.

We aim to acknowledge a complaint within five working days and to provide a substantive response within 20 working days. If more time is required, we will explain why and provide an updated response date.